Shipping policy

Shipping policy

Thank you for shopping with Youshaelia. We aim to deliver high-quality leather goods and animal accessories quickly and securely. Please review our shipping policy to understand how and when your order will arrive.

📍 Shipping Locations

We currently ship to:

  • United Kingdom

  • Germany

  • Netherlands

  • Other selected countries across Europe

If your region is not listed, please contact us before placing an order to confirm availability.

🚚 Shipping Carriers

We partner with trusted courier services to ensure reliable delivery:

  • UK: Yodel

  • Germany: DHL

  • Other EU destinations: Depending on region, DHL or local courier partners

📦 Processing Time

  • Orders are typically processed within 1–2 business days (Monday to Friday).

  • Orders placed after 6 PM or on weekends/public holidays will be processed on the next working day.

📬 Delivery Timeframes

  • Germany & Netherlands: Estimated delivery within 3 to 5 business days

  • Other European countries: Estimated delivery within 7 to 15 business days

Please note: These are estimated timeframes and may vary due to customs processing, courier delays, or regional disruptions.

🎁 Free Shipping

We offer Free Standard Shipping on all orders over £75 (or equivalent in your local currency).
Orders below this amount will be charged a shipping fee calculated at checkout based on destination and weight.

🌍 International Shipping Notes

  • Duties, taxes, or customs fees (if any) are the responsibility of the customer and may be charged by your local customs office upon arrival.

  • We are not responsible for delays caused by customs clearance or local regulations.

📦 Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link to follow your parcel’s journey.

❗ Delayed or Lost Deliveries

While we do our best to ensure timely delivery, please understand that occasional delays can occur due to factors beyond our control.

If your order hasn’t arrived within the estimated timeframe, please contact us at youshaelia@gmail.com with your order number and tracking details so we can assist you promptly.

📭 Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided during checkout.

📩 Questions?

If you have any shipping-related questions or need help with your order, please reach out to our support team:
Email: youshaelia@gmail.com
Support hours: Monday to Friday, 10:00 AM – 6:00 PM (UK time)