Return and refund

Return Policy

Thank you for shopping with Yousha Elia. We want you to love what you ordered, but if something isn’t right, we’re here to help.

📦 30-Day Return Window

You have 30 days after receiving your item to request a return.

✅ Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • In the same condition you received it

  • Unworn or unused, with tags

  • In the original packaging

  • Must include a receipt or proof of purchase

Returns that do not meet these conditions may be declined.

📨 How to Start a Return

To request a return, email us at youshaelia@gmail.com.
Once your return is accepted, we will provide:

  • A return shipping label

  • Clear instructions on how and where to send the item

⚠️ Items sent back without requesting a return first will not be accepted.

Return Address:
[INSERT RETURN ADDRESS]
(Please update this in your admin once finalized.)

🔧 Damages or Issues

Please inspect your order upon delivery.
Contact us immediately at youshaelia@gmail.com if:

  • Your item arrives damaged or defective

  • You receive the wrong item

We'll evaluate the issue and make it right.

🚫 Exceptions / Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure whether your item qualifies, contact us at youshaelia@gmail.com.

🔁 Exchanges

We only offer exchanges for:

  • Damaged items

  • Wrong items received

An unboxing video is required to approve exchanges.
Email us to initiate the process.

🇪🇺 EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return it within 14 days — for any reason and without justification.
Returned items must still meet our standard return conditions.

💳 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status.

  • If approved, refunds will be processed to your original payment method within 10 business days

  • It may take additional time for your bank or credit card provider to complete the transaction

If more than 15 business days have passed since your refund was approved, please contact us at youshaelia@gmail.com.