Widerrufsrecht

Return/Exchange and Refund Policy

We want you to be fully satisfied with your purchase. If something isn’t right, you may request a return or exchange under the following conditions.

Return Authorization (Mandatory)

All returns and exchanges must be authorized before sending any item back.

To initiate a request, you must contact us with your proof of purchase via:

  • WhatsApp: 0031655391840

Important:
Items sent without prior approval will not be accepted.

Return & Exchange Eligibility

To qualify for a return or exchange, items must:

  • Be in original condition (unused, unworn, unaltered)
  • Include original packaging and tags
  • Be returned within the 14-day window

Returns that do not meet these conditions may be declined.

Return & Exchange Process

Please follow these steps carefully:

1: Approval

  • Contact us with proof of purchase.
  • Wait for return/exchange approval and instructions.

2: Exchange (if applicable)

  • If exchanging for a higher-priced item, we will send you a draft order with the price difference.
  • You must complete payment for the new order before the exchange is processed.

3: Return Form (Mandatory)

4: Prepare Parcel

  • Pack the item securely in its original condition and packaging.
  • Include the completed return/exchange form inside the parcel.

5: Ship the Item

  • Send the parcel to the appropriate return address (see below).

6: Share Shipment Proof

  • Send your return shipping receipt via WhatsApp: 0031655391840

7: Keep Receipt

  • Retain your shipping receipt until your return or exchange is fully processed.

Return Addresses (Based on Region)

Please send your return to the correct address based on your location:

United Kingdom

12 Dunedine Way
UB4 9LG, Hayes Middlesex
United Kingdom

USA & Europe (except Germany)

Stentorlaan 65
7534 HT Enschede
Netherlands

Germany

Gleis-Preister-Str. 2A
48599 Gronau (Westf.)
Germany

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer.
  • These costs are non-refundable under all circumstances.

Refunds

Once we receive and inspect your returned item:

  • You will be notified of the approval status.
  • If approved, your refund will be issued to your original payment method within 3 business days.

Note:
Your bank or payment provider may require additional time to process the refund.

If more than 5 business days have passed after approval, please contact us.

Important Notes

  • Returns are only accepted within the 14-day period.
  • Items must be returned in original condition.
  • The return/exchange form is mandatory for all returns.
  • Unauthorized returns will not be processed.