Versand

Shipping Policy

Thank you for shopping with Yousha Elia. We aim to deliver your order quickly, securely, and transparently. Please review the details below to understand how your order will be processed and shipped.

Shipping Locations

We currently ship to:

  • United Kingdom
  • Europe
  • United States

If your location is not listed, please contact us before placing an order to confirm availability.

Shipping Carriers

We work with trusted courier partners to ensure reliable delivery:

  • United Kingdom: Royal Mail, Yodel, DHL, Evri
  • Germany: DHL, Hermes
  • Other destinations: DHL or local courier partners depending on the region

Processing Time

  • Orders are processed within 1–2 business days (Monday to Friday)
  • Orders placed after 6 PM, on weekends, or public holidays will be processed on the next working day

Delivery Timeframes

  • Estimated delivery time: 3–7 business days, depending on your location

Please note that delivery times are estimates and may vary due to courier delays, customs processing, or other external factors.

Shipping Costs

  • Free standard shipping on orders over €75 (or equivalent)
  • Orders below this amount will have shipping fees calculated at checkout based on destination and package weight

International Shipping

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
  • These charges are determined by your local customs authority
  • We are not responsible for delays caused by customs or local regulations

Order Tracking

Once your order is dispatched, you will receive a tracking number to monitor your shipment.

Delayed or Lost Deliveries

While we strive for timely delivery, delays may occasionally occur due to factors beyond our control.

If your order has not arrived within the estimated timeframe, please contact us with your order details:

Incorrect Shipping Information

Please ensure your shipping details are complete and accurate at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.

Customer Support

If you have any questions about shipping or your order, our team is here to help:

Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK time)